SpeechTEK – IVR to Natural Language by Damien Stolarz & Josselyn Boudett
August 2015 – At SpeechTEK (http://www.speechtek.com/2015/) in New York City, evidence abounded of an industry on the cusp of significant disruption. The conference, co-sited with other customer service oriented events (CRM Evolution and Customer Service Experience), was oriented towards the kind of traditional speech solutions that have been making money for decades, namely customer service…